I have been talking to my colleague Dirk Gilleard about how we do it and we agreed that these are the approaches we should use:
- We need to educate and work with all the colleagues involved.
- We need to use a "systems" approach to ensure that all aspects are considered when planning and implementing the necessary changes.
- We need to use a team approach that involves as many stakeholders and partners as possible in the change process.
- We need to share power to encourage the implementation of the change.
- We need to make plans, but "hold our plans loosely." Develop plans, but know that they will have to be adapted to change as opportunities arise and needs change.
- We need to realize that there is a tension between establishing readiness for change and the need to get people implementing new approaches quickly.
- We need to provide considerable amounts of training and staff development for everyone involved.
- We need to choose innovative practices that are research-based and "organisation friendly."
- We need to recognize that change happens through people; understanding colleagues resistance to change and working with it to build consensus and engagement.
- We need to be prepared for "implementation dip"; things often get worse temporarily before improvement begins to appear.
- We need to help colleagues develop an "intellectual understanding" of the change process we are engaged in.
- We need to seek out "enablers" and "champions" who are interested in and supportive of the substantial changes we are making.
- We need to take the long view; realizing that change takes time and should not be forced to occur too quickly.
I hope this helps.
Chris
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